What we're looking for
The VP of Growth at Smartex is committed to lead all the company's expansion, grow and after sales process. We are a diverse and international company with a strong mission to make a positive impact on both our organization and the planet. We are seeking a highly motivated and skilled manager to join our team and contribute to our mission. If you are passionate about customer success, growth, have excellent analytical and communication skills, and are eager to contribute to a company's growth, this position offers an exciting opportunity to further develop your career in a dynamic and mission-driven environment!
Responsibilities
- Onboarding: Develop and implement onboarding strategies for new clients, ensuring a seamless introduction to our products and services and driving client satisfaction and retention.
- Engagement: Execute engagement initiatives to foster lasting relationships with clients throughout their lifecycle, identifying opportunities for enhanced collaboration and value delivery.
- Monitor & Improvement: Establish and monitor key performance indicators (KPIs) to assess customer success metrics, continuously evaluating and enhancing processes for improved satisfaction and operational efficiency.
- Upselling: Identify upselling opportunities based on a deep understanding of client needs and business goals, collaborating with the sales team to drive revenue growth and client expansion.
- Lead Implementation Teams: Take charge of implementation teams, ensuring smooth execution of strategies and initiatives, and overseeing project management to achieve desired outcomes.
- Manage Customer Journey: Manage the entire customer journey, from onboarding to post-sales support, ensuring a seamless and satisfactory experience for clients.
- Lead Expansion/Growth After Sales Process: Drive the expansion and growth process post-sales, leveraging insights and opportunities to maximize revenue and client satisfaction.
- Collaboration & Partnership: Lead and handle relationships with 3rd parties and distributors to scale our land and expand approach in the textile industry.
- Create Processes with a Data-Driven Approach: Develop a set of processes and implement a data-driven strategy, analyzing and interpreting customer success metrics, driving informed decision-making.
Skills & Experience
- Bachelor's degree in a relevant field such as Management or similar.
- +15 years of relevant experience in sales, after-sales or customer success in classic textile markets (India, Bangladesh, Turkey, etc.)
- Ability to travel extensively, particularly in Central and South Asia, balancing between hunting and farming strategies.
- Proven ability in managing 3rd parties and distributors to scale the land and expand approach.
- Experience in account management of a technological product within the textile industry, demonstrating a deep understanding of the sector's complexities and challenges.
- Data-driven mindset with the ability to create and lead processes.
- Excellent verbal and written communication skills in English, with extra points if proficiency in an additional language.
Our Perks
Career Progression
Opportunities for growth and
advancement in your career
Employee Stock Options
Gain company shares and
benefit from its success
Health Insurance
Comprehensive health coverage
for your medical needs
Diverse and Talented Team
Work with an inspiring,
multicultural, and talented team
Fast-Paced Environment
Thrive in a dynamic and fast-paced work environment within a rapidly expanding company
Impact on the World
Contribute to making a significant impact and shaping the future of the industry
Hybrid Work
Flexibility to work both remotely
and at the office
Office Perks
Enjoy a range of office perks, including snacks, coffee, and other amenities
Pet Friendly
Bring your furry friend to work and
enjoy a pet-friendly environment
