What we're looking for
The Customer Success Team at Smartex is committed to ensuring our clients derive maximum value from our products and services. We are a diverse and international company with a strong mission to make a positive impact on both our industry and the planet. We are seeking a highly motivated and skilled Customer Success Manager to join our team and contribute to our mission. If you are passionate about driving customer success, have excellent communication and interpersonal skills, and are eager to contribute to a company's growth, this position offers an exciting opportunity to further develop your career in a dynamic and mission-driven environment, where you'll need to travel and engage face-to-face with clients!
Responsibilities
- Onboarding: Facilitate the onboarding of new clients, ensuring a seamless introduction to our products and services and driving client satisfaction and retention.
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Engagement: Foster lasting relationships with clients throughout their lifecycle, identifying opportunities for enhanced collaboration and value delivery.
- Monitor & Improvement: Monitor key performance indicators (KPIs) to assess customer success metrics, continuously evaluating and enhancing processes for improved satisfaction and operational efficiency.
- Upselling: Identify upselling opportunities, collaborating with the sales team to drive revenue growth and client expansion.
- Collaboration & Partnership: Handle relationships with 3rd parties and distributors to scale our land and expand approach in the textile industry.
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Client Interaction & Travel: Travel both within Turkey and internationally (eg: India) to meet clients face-to-face, strengthening relationships and ensuring personalized service.
- Data-Driven Approach: Analyze and interpret customer success metrics, driving informed decision-making.
Skills & Experience
- Bachelor's degree in a relevant field such as Management or similar.
- +2 years of relevant experience in sales, after-sales, or customer success.
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Strong organizational skills with the ability to manage multiple priorities effectively.
- Ability to collaborate cross-functionally and manage relationships with external partners.
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Experience in working with 3rd parties and distributors.
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Data-driven mindset with the ability to optimize customer success processes.
- Excellent verbal and written communication skills in English, with extra points if proficiency in an additional language.
- Availability to travel 50% of the time inside Turkey and outside (eg: India).
- Driving licence (mandatory).
Our Perks
Career Progression
Opportunities for growth and
advancement in your career
Employee Stock Options
Gain company shares and
benefit from its success
Health Insurance
Comprehensive health coverage
for your medical needs
Diverse and Talented Team
Work with an inspiring,
multicultural, and talented team
Fast-Paced Environment
Thrive in a dynamic and fast-paced work environment within a rapidly expanding company
Impact on the World
Contribute to making a significant impact and shaping the future of the industry
Hybrid Work
Flexibility to work both remotely
or at the office
Office Perks
Enjoy a range of office perks, including snacks, coffee, and other amenities
Pet Friendly
Bring your furry friend to work and
enjoy a pet-friendly environment
