What we're looking for
The Customer Success Team at Smartex is committed to ensuring our clients derive maximum value from our products and services. We are a diverse and international company with a strong mission to make a positive impact on both our industry and the planet. We are seeking a highly motivated and skilled Customer Success Manager based in Bangladesh to join our team and contribute to our mission. If you are passionate about driving customer success, have excellent communication and interpersonal skills, and are eager to contribute to a company's growth, this position offers an exciting opportunity to further develop your career in a dynamic and mission-driven environment!
Responsibilities
- Onboarding: Facilitate the onboarding of new clients, ensuring a seamless introduction to our products and services and driving client satisfaction and retention.
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Engagement: Foster lasting relationships with clients throughout their lifecycle, identifying opportunities for enhanced collaboration and value delivery.
- Monitor & Improvement: Monitor key performance indicators (KPIs) to assess customer success metrics, continuously evaluating and enhancing processes for improved satisfaction and operational efficiency.
- Upselling: Identify upselling opportunities, collaborating with the sales team to drive revenue growth and client expansion.
- Collaboration & Partnership: Handle relationships with 3rd parties and distributors to scale our land and expand approach in the textile industry.
- Data-Driven Approach: Analyze and interpret customer success metrics, driving informed decision-making.
Skills & Experience
- Bachelor's degree in a relevant field such as Management or similar.
- +2 years of relevant experience in sales, after-sales, or customer success.
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Strong organizational skills with the ability to manage multiple priorities effectively.
- Ability to collaborate cross-functionally and manage relationships with external partners.
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Experience in working with 3rd parties and distributors.
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Data-driven mindset with the ability to optimize customer success processes.
- Excellent verbal and written communication skills in Bangla and English, with extra points if proficiency in an additional language.
